Returns & Refund Policy

At VIVA Sports Club, we strive to provide a smooth and enjoyable experience for all players and guests.
1.1 Cancellation by Customer
  • Cancellations made at least 24 hours before booking are eligible for rescheduling or VIVA credit.
  • Refunds may be issued only at management discretion.
1.2 Late Cancellation
  • Cancellations within 24 hours are non-refundable.
1.3 No-Show Policy
  • Failure to attend without notice is considered a no-show.
  • No refund, credit, or rescheduling allowed.
  • Extreme weather conditions
  • Court maintenance or technical issues
  • Safety concerns
  • Operational circumstances
Customers may receive:
  • Full refund
  • Rescheduling option
  • VIVA credit
3.1 Private Coaching
  • Cancelled 24 hours in advance may be rescheduled.
  • Late cancellations and no-shows are non-refundable.
3.2 Group Classes & Clinics
  • Programs already started are non-refundable.
  • Missed classes are not replaceable unless approved.
  • Memberships and packages are non-refundable and non-transferable.
  • Unused credits cannot be exchanged for cash.
  • Expiry dates apply strictly.
  • Registration fees are non-refundable once confirmed.
  • Cancelled events by venue may receive refund or credit.
Eligible Returns
  • Unused item
  • Original packaging
  • Proof of purchase included
Non-Returnable Items
  • Used sports equipment
  • Opened accessories
  • Customized items
  • Clearance items
  • Refunds processed through original payment method where possible.
  • Processing time depends on provider or bank.
  • Admin fees may apply.
  • Natural disasters
  • Government restrictions
  • Power failures
  • Other events beyond control
  • Rescheduling or VIVA credit may be offered instead of refund.
  • VIVA Sports Club reserves the right to make final decisions regarding refund requests.
  • Email : info@vivasportsclub.com
  • Phone : +62 8212009430
  • Address : Jl. Kalimaya, RT.5/RW.9, Grogol Utara, Kebayoran Lama, Jakarta Selatan, Indonesia 12210
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